Customer satisfaction and complaints

At C-TEC, we strive to offer our customers competent solutions and excellent service. Customer satisfaction is our top priority. Your feedback gives us the opportunity to better understand your needs and, in turn, improve our services.

We value constructive feedback and take all comments or complaints seriously. Please let us know if we have not fully met your expectations or if there is any reason for complaint. We are also happy to receive positive feedback!

Please contact our complaints office by email or post.

• Email: beschwerde@c-tec-ndt.de
• Post: C-TEC Systemtechnik GmbH, Zum Lonnenhohl 10, 44319 Dortmund, Germany

Information about your complaint to help us process it quickly and efficiently

Please state your company name, contact person, company address and, if the complaint relates to a specific order, the quote, order or report number. Please describe in detail the reason for your dissatisfaction.

What happens to your complaint

You will receive an acknowledgement of receipt immediately after your complaint is received, confirming that it has reached us and has been forwarded to complaints management, which will handle it objectively and impartially.

A member of our complaints team will contact you by phone within a few days to gain a comprehensive understanding of the complaint and address it effectively. This person will be your point of contact for the entire handling of the complaint.

To find a solution, we conduct an internal review, collecting and examining all relevant information and documentation that forms the basis of the services we provided.

We will keep you informed as appropriate, or in any case once the complaint has been resolved, about the outcome and any measures taken.

Confidentiality

All parties involved in a complaints process are treated with the utmost confidentiality. Only the data and information necessary to resolve the complaint will be shared.

Continuous improvement

A complaint is recorded in writing in our electronic system, together with specific measures taken. Customer feedback and complaints also serve as important input for our internal review process, helping us continuously develop and strengthen the quality of our work and our quality management system.